How to create a knowledge transfer plan for a new employee?

Question

Helpdesk

We are looking for IT specialists, now we are actively conducting interviews, but then I had a question, how to transfer my knowledge?
Then I watched the video
setcon.rocks/setcon2015/agenda/nurturing_of_expert...
Where they competently transfer knowledge.
Help make a plan. I don't really like the plan that my colleague wrote.
And we are looking for two specialists, one of them is a software tester, the other is technical support for clients of our system.

Answer 1

In this particular case, you can transfer knowledge orally, while making notes to yourself to create a knowledge base (it can be closed). As the new employee adapts, he will ask questions, and you will have an insight on how to better structure the material, what is more important and what is not. Invite other employees, newcomers (in the form of “as I understand how this and that works”) to share knowledge in the form of new articles for the knowledge base, and you can edit them if necessary. Over time, it will become easier to train new employees.

Answer 2

Learn to run a wiki