How to connect 3 people to listen to the conversation to Yealink sip t21p?

N

Newbie Ivanovich2019-09-23 05:36:26

Telephony

Newbie Ivanovich, 2019-09-23 05:36:26

A manager (newbie) answering a call sometimes needs the help of a more experienced colleague.
There is telephony (the server part (asterisk) is controlled by others. They say there is no such functionality).
Phones from managers yealink sip t21p.
Is it possible for the second manager to connect in the background to the first one to listen to the client's conversation and help the first manager on difficult issues?

Reply

Answer the question

In order to leave comments, you need to log in

1 answer(s)

D

Dmitry Shitskov, 2019-09-23
@NovichokIvanovich

Asterisk has such functionality - ChanSpy. Allows you to join the conversation and both just listen and intervene in the conversation. It is also possible to say something to only one of the participants.