How to configure the rules for assigning an application created through a mail receiver in GLPI?

Question

ubuntu

Good afternoon, we use GLPI, it's time to configure the mail receiver, the mailbox is accessed, we receive a message:
Number of messages: available = 1, found = 1, denied = 0, errors = 0, blacklisted = 0 but they are not integrated into the system, who uses it at home, tell me the rules configuration template, because the glpi website does not have this information.

Answer 1

there are no rules for the mail receiver in glpi.
In order for applications received via mail to be added, the sender's address must be matched with the user.

Answer 2

There are no rules. Only notifications are sent to the mail with a description of the problem. All work with applications is carried out in GLPI.
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Answer 3

As previously answered, in order for applications received via mail to be added, it is necessary that the sender's address be matched with the user, i.e. create a user and add his mailbox to the email field. If this is difficult to do, then in "Settings> General" we allow the submission of anonymous applications