How to build the right Call Center?

K

Kirill 12016-06-09 21:45:24

Asterisk

Kirill 1, 2016-06-09 21:45:24

The task is to build an information Call Center, a couple of operators who answer customer questions, what does it recommend as a telephony server and crm system?!

Reply

Answer the question

In order to leave comments, you need to log in

1 answer(s)

D

devian3000, 2016-06-10
@devian3000

Asterisk + almost any CRM that supports SIP.
Some CRMs themselves supply asterisk which redirects to the required servers.
Choose CRM according to business requirements.
You can megaplan, you can Bitrix (but I'm not sure if it supports SIP)