How to bring the provider to clean water?

0

0xC0CAC01A2011-07-09 15:45:47

Skype

0xC0CAC01A, 2011-07-09 15:45:47

Skype lags. Speedtest.net shows either 9 Mbps (which is close to normal), or 0.87. Accordingly, Skype stops working. When I call the provider and do a speedtest together, we get a good result, after which the prov makes honest eyes and says that everything is fine. Is there any more advanced software / site that tests the channel for, say, a day and draws a beautiful report in PDF so that you can poke your provider's nose there? It is especially important to understand why, with a fairly good average speed, Skype periodically lags.

Reply

Answer the question

In order to leave comments, you need to log in

6 answer(s)

R

Rampage_Masta, 2011-07-09
@Rampage_Masta

Possibly a narrow channel. On 2ip there is a similar function at random , the results are sent to the mail.

D

dollar, 2011-07-09
@dollar

In the case of Skype, the problem may not even be with the provider, but with a weak host.
I recommend the program www.pingplotter.com , it is a beautiful version of pathping. Unfortunately, it’s paid, but I didn’t find analogues for Windows (although there is a 30-day full-featured trial, or you can search for “alternative” versions on torrents). Plus , there's a whole section on diagnosing VoIP problems:
www.pingplotter.com/manual/standard/voiptroubleshooting.html
This program seems to be tailor-made for pretty reports.
The Iperf program can be used to emulate a conversation, but by itself it only measures the channel width, and does not look for a problem.

S

s0rr0w, 2011-07-09
@s0rr0w

Poking the provider's nose will not do anything if your contract says "speed up to ....".
1 byte per second falls into this "speed to ..." and de jure the provider fulfills the contractual relationship.

G

gl00k, 2011-07-09
@gl00k

For such purposes, there is a special utility en.wikipedia.org/wiki/Iperf

P

Phoen, 2011-07-09
@Phoen

Yes, the speed somehow has nothing to do with it, or rather, not quite with it ... Skype is sensitive to packet loss and latency. Of course, you can put ping -n for a day and see the statistics, or use some sort of hosting uptime monitor aimed at your ip. But as they answered correctly above, it’s useless to poke the provider into it, maybe they have it corny there so qos is configured ...

D

Dmitry Rublev, 2011-07-09
@dmitryrublev

Try pathping to check for packet loss if the system is Windows.