How do you solve the issue of constant revisions after the delivery of the project?

Question

Freelance

Hello. I have been freelancing for the 3rd year, mostly directly with customers, and during this time I noticed one interesting trend. After the delivery of large projects (portals, shops, etc.), I still do minor edits in these same projects for about a week or two. And it seems that the edits are usually small: to redo the layout or finish the script there, but it still takes several hours every day, as a result it turns out that I spend at least 8-10 hours a week on work that seems to have already been completed completely. When you hint to the customer that my time is also worth money, they usually make a surprised face and say that they can fix it a little or, even better, that it’s all my fault and handed over to them an unfinished project (the fact that they climb with their with crooked hands wherever possible, they apparently do not care). It seems that you can send them to hell with such claims, tk. I always have a contract on behalf of the IP. But in this case, the customer goes to a profile forum (sometimes several at once) and rolls a negative review on you. What measures should be taken to resolve this issue peacefully?

Answer 1

If the editing was not included in the contract, then you don’t need to do it, you handed over the project, the customer said that everything is fine, the rest is only for $

Answer 2

The anecdote may not be vital, but in the subject =)
The programmer hands over the work. The customer nods with satisfaction, agrees with everything. Well, everything seems to be accepted.
Programmer:
- Excellent, 1700 from you.
Customer (giving back money):
- Well, I hope that if you need to send something later, can I contact you? It's not like that once done and forgotten?
Programmer:
- Depending on what and how to forward.
Customer:
- Well, of course, I will not say: "Let's redo everything again!"
Programmer:
- Okay, no question. By the way, one more thing. It will be possible later, if I suddenly run out of money or there are financial problems, I will come to you about paying a little extra? This is a trifle, I need it very rarely, it will not complicate you at all.
Customer (opening his mouth in surprise):
- How is it? ..
Programmer:
- Don't worry, I won't come to you, they say, pay me in full again!

Answer 3

I usually give some warranty period, after which the revisions are at an hourly rate.

Answer 4

You're strange. The ability to negotiate, bargain, defend your time and your price is an important and significant part of the work of a freelancer. There are no measures or a list of steps that will magically solve the problem with the customer.

Answer 5

I make an estimate of the work with a margin. almost always there are improvements and in addition I prescribe to the customer a buffer of 20% of the price in case of improvements, the payment is hourly so that the customer does not lose anything, but if necessary, he is morally ready to pay extra.
I have 3 options:
1) this is my jamb - I fix it for free
2) some little thing like fixing styles in 5 minutes is also free. I’ll just spend more time creating a task for a bug in the tracker, including it in the account for payment, etc., than for the correction
itself

Answer 6

fix your bugs for free. other previously unspecified amendments - for money.

Answer 7

Lay the cost of these edits initially in the cost of the project.

Answer 8

There is only one way out: to work out the conditions of cooperation ashore as detailed as possible. Taking into account the cones you have already stuffed. Fix this matter in the contract.
Well, do not forget that you can always agree. If you correctly and without pressure explain to the customer why this task takes not 5 minutes, as it seems to him, but 2 hours, and that these are additional Wishlist, and not error correction, then the likelihood that you will convince him is very high.
8-10 hours a week is really a lot. It looks like you are working without TK at all. Initially.

Answer 9

These are risks, you should always take 120-150% of the cost, there will be improvements in 80% of cases.
If you are in your 3rd year of freelancing, this is obvious.

Answer 10

If edits need to be done solely because of your jambs (and critical edits), then you do it for free, or at worst for half an hourly rate.
In all other cases, everything should be done at an hourly rate, like a regular job.
If the project was fixed, which you 100% completed (that is, at the acceptance they said that everything is OK), and the customer does not want to pay for changes at an hourly rate, then this is only your problem that you continue to finish such things for free (or for a penny) .