How can I contact Google App For Works support?

Question

Google

Our company had mail and google drive on Google App For Work services. An extremely unpleasant situation happened, the former system administrator somehow found out the password from the admin account (most likely he was leaked), and deleted all mailboxes and google drives associated with them. Moreover, he changed the phone number for recovery and the backup email address without any problems, without any codes and confirmation letters (hello Google "security") The procedure for restoring access, through adding a CNAME record, could not be started, since the admin account was deleted and, accordingly, Google knows nothing about him. Here the most interesting began, a quest on the topic of how to get through to Google technical support. The fact is that for technical support by phone or chat, you need an access code, which can be obtained in the administrator's personal account... which has already been deleted. In general, it turned out to get through to the sales service (well, of course, we need to sell, but there is no need to help). The sales service connected us with the technical service of Google in Ireland, after talking with the TP employee in English, they determined that our account had gone cold, as if there was nothing. As a result, the TP employee promised to contact some service engineer and write me a personal mail about the results. In short, he said that he would not leave him in trouble. As a result, 3 days passed, no answer, no hello. What do you think, is there any hope to restore the account, for which, by the way, we paid $ 1,000 a month? And where else can I try to write? Thanks in advance for your replies! and there is no need to help). The sales service connected us with the technical service of Google in Ireland, after talking with the TP employee in English, they determined that our account had gone cold, as if there was nothing. As a result, the TP employee promised to contact some service engineer and write me a personal mail about the results. In short, he said that he would not leave him in trouble. As a result, 3 days passed, no answer, no hello. What do you think, is there any hope to restore the account, for which, by the way, we paid $ 1,000 a month? And where else can I try to write? Thanks in advance for your replies! and there is no need to help). The sales service connected us with the technical service of Google in Ireland, after talking with the TP employee in English, they determined that our account had gone cold, as if there was nothing. As a result, the TP employee promised to contact some service engineer and write me a personal mail about the results. In short, he said that he would not leave him in trouble. As a result, 3 days passed, no answer, no hello. What do you think, is there any hope to restore the account, for which, by the way, we paid $ 1,000 a month? And where else can I try to write? Thanks in advance for your replies! the TP employee promised to contact some service engineer and write me a personal mail about the results. In short, he said that he would not leave him in trouble. As a result, 3 days passed, no answer, no hello. What do you think, is there any hope to restore the account, for which, by the way, we paid $ 1,000 a month? And where else can I try to write? Thanks in advance for your replies! the TP employee promised to contact some service engineer and write me a personal mail about the results. In short, he said that he would not leave him in trouble. As a result, 3 days passed, no answer, no hello. What do you think, is there any hope to restore the account, for which, by the way, we paid $ 1,000 a month? And where else can I try to write? Thanks in advance for your replies!

Answer 1

I have a similar service from Google. Judging by my tests, the account is deleted for a month. Those. if the mail was deleted within a month, it can be restored. Everything after is erased completely without the possibility, according to those. support.
Your situation is not the most pleasant. You can contact technical support in two ways: 1) Through your personal account, where a code is generated that will be asked for in the TP. 2) Through the supplier from whom you ordered the service, such as softline and other companies.
I'm not sure that Google works directly with people, mine only through partners. If you somehow bought the service yourself, then you should accordingly have closing documents (acts, invoices, etc.) when paying or renting. Therefore, look for documents confirming that you ordered / bought this service. Only most likely by the time you prove that you are the owner, everything will disappear.
Catch the former administrator, prove that he messed up the mail (request logs from Google, etc.) and go to court. I don’t know what is there from a legal point of view, there will be a fine or a criminal record if it comes across.

Answer 2

for which we by the way paid 1000 dollars a month?

Sue the former admin.
Get scared and fix everything.