How can a home router interfere with the provider's hub?

Question

Computer networks

I use a D-link DIR-300 ver.B5 router. L2tp connection protocol. The representative of the provider said that it was because of my router that the network was disconnected at the whole house and several neighboring ones. I was also told that the reason is that I use the router around the clock, and I need to turn it off when I'm not using the Internet. Interested in whether I really have a problem, or is it a cant provider?

Answer 1

Well, it could turn off due to the fact that you plugged the cable from the provider into the LAN port of the router (and your router began to distribute dhcp addresses to the entire network). You need to stick a cable from the provider into the WAN, of course.
The rest is nonsense, send it to the forest. Or let him voice the technical details.

Answer 2

The user always interferes with a bad provider.

Answer 3

except that your router is flooding the network,
but in general it looks more like nonsense

Answer 4

Thanks for answers! We’ll think) I didn’t manage to find out the technical details, they just started pushing me through with authority, they say I’m 50 years old, I’ve been doing this for a long time, why do you need to know the technical details, and then they dumped me, saying to restart the router more often.

Answer 5

It also happened when the provider worked for the TP.
It got to the point that the network was crashing for unknown reasons, we turned off the districts, looked, turned it on, so we went to a specific house, as soon as the port from which the snowstorm was coming was turned off, the network stabilized.
For a year, about a couple of such cases were observed.
Well, giving DHCP to the network is generally quite common :)

Answer 6

Let your router be set up correctly. your dir cannot interfere with the network in any way. unless you go to a twisted pair of 220 volts.