Have you encountered the fact that Sberbank does not send 3D-Secure messages to your customers who make payments on your site?

Question

Payment systems

Our users often cannot make a payment precisely because Sberbank does not send them 3DS messages. Our payment aggregator says that this is a constant problem on the bank's side and it is impossible to solve it. However, our customers say that they receive such SMS in other stores. Faced similar? I am looking for both comrades in misfortune, and those who are willing to share their experience of successfully solving the problem.