Glitches Sberbank online, to whom and where to write?

Question

Internet banking

Good day, Khabrovites!
On September 16, I already asked a similar question about the glitches of the savings bank, it was already November, although the girl who answered at 8,800 then still said that the specialists would fix it by the end of the day. I don’t want to call 8 800, wait until they connect with the operator, and then again explain that I’m not a stupid user who doesn’t know how to just use, don’t tell me, pliz, email or another method of communication, more working, at least the transfer to the card worked before , and now it’s necessary and it turned out that the only function of Sberbank online broke down “Error sending transfer: Unable to complete the operation.
Try to repeat the operation later or contact the support service [phone].”
PS very funny, an SMS comes that everything was successful, even the commission was withdrawn, and then an SMS arrives that the operation is canceled, the commission is returned, I tried it twice!)
PSS My goal is not to troll anyone, but I wonder what the management thinks about providing such services when there are competitors around, because you are losing customers !!! Maybe one of the employees will run here. The question is not how much why (confidentially most likely), but how long is it planned to continue? After all, at least a month and a half ago I reported an error. In addition, I remembered about the commission, which flew past the Sberbank of Russia twice, tk. transfer has been cancelled.
PSSS It dawned on me, I understood the logic of the service, typed Sberbank in Google, and got to the Sberbank website(here I am writing with sarcasm), I chose the region, and saw the letter icon on top. I press complain, I see the field with an asterisk (gee :) I leave it empty and press next, validation passed :D I note that it says * - Required fields, user-friend systems, it's good at least they redirected from http to https, otherwise not everyone knows , what page did he give out before and what is https
eh ... then it’s even worse, you have to choose something, and on top is the frightening “Get information about the status of the consideration of the appeal” that I still have to wait a very long time ... I’ll try tomorrow, now I’m working ...

Answer 1

[email protected]sbrf.ru works. Twitter @sberbank_russia is guaranteed to be read and answered, followed by #Sberbank. Here is the official answer .

Answer 2

vk.com/club22731834 - here they seem to answer