Friends became victims of Internet scammers. Where to apply?

Question

Social media

Preamble

Friends needed to buy air tickets, for this they used the services of a certain company that offered them cheaper than the market price and advertised their services through a group in contact.

What happened

After the services of the company were paid for and the plane ticket was booked, they called from the airport security service and said that since the ticket was paid for by some Brazilian card, the reservation was canceled. Scary stories were told about the schemes used by scammers to buy tickets with stolen cards.

The company refuses to return the money.
(Apparently, the reservation is not always canceled and not for everyone, so some of the customers remain satisfied with the services)

Information about the company-seller

Accordingly, there are accounts of the organizers of the group in contact. Now, as far as I know, all accounts are linked to mobile phones. Details are known in the Yandex Money system.

Yes, I understand that most likely the people involved in working with clients are in contact under fictitious names.
Sims can be bought with fake passports or without them at all. And to get in touch through the proxy chain. The same with Yandex.
And yet.

Question

Are there any chances to return the money or otherwise deal with the scammers?
Where should I apply for law enforcement to do this?
Is it possible to hold accountable and is there a crime in the actions of the company?
Geographically, the victims are located in Kaliningrad.

P.S

Whether it is worth buying tickets at all from groups of people who are not registered as an LLC and do not provide their details, as well as without googling to give someone their money, I propose not to talk now.

Answer 1

In your situation, it is most likely impossible to return the money. You contacted the carders, not the company, it is almost impossible to calculate these personalities. some brazilian cardthis alone already says that there are no ends to be found. If it's not a secret, then tell me the amount of the kidka in the PM. Unfortunately, even if you file a complaint with the police, then most likely, no one will deal with your case. Because there are no personnel who are trained to calculate and catch criminals in the field of carding. So, you don't have many options, and all of them will not return your money. Even if you file a complaint with the police, they will accept your complaint, but they will not find the ends. Most likely, the identity data will change the Poison wallets in a couple of days. and the VKontakte page (they will cover their traces). In this situation, you just have to be calm. It is unlikely that such scammers will be able to get out. I am almost sure that the comrades will withdraw money to a bank card. The cost of a card issued to an unknown person varies from $100 to $200. The maximum they can find a person, on which a bank card was made. Only sense from this. There is no chance of a refund.

Answer 2

State everything as described here, only on paper at the police station. I think they will help you.

Answer 3

Apply to Durov.

Answer 4

As a matter of fact, the AIRPORT security service deals with the questions “Isn’t someone trying to smuggle a bomb or a weapon into the building-airplane ?!” - they don’t care about ticket sales at all: the airline itself does this.
Question 2 is, where did the AIRPORT security get the phone number of the ticket buyer??? As a matter of fact - it seems that it is not provided when ordering ?! I mean, the airline doesn’t need it anyway, the airport doesn’t need it either, if only to call all those departing before departure and individually remind them to turn off the phone. ( ;) )
Most likely a divorce - the seller himself calls and says that he is from the airport and blah blah blah further down the text. In practice, he does not order any ticket and sends just a scribble instead of a real electronic ticket.
You can file a statement with the police - a test purchase is made and ... The money is most likely to meet, but there is a chance to imprison ... MINOR, but there is.
You can apply to Yandex-money. As the practice of the work of this office has shown, most likely they won’t do anything, but what if? All these phone numbers and registrations - of course yes, but the account must contain real passport data, otherwise these cheaters will take the money earned by dishonest work!
So there are chances, but in our country all this will be delayed for half a year, as a result, the office will have time to reincarnate about 10 times ...

Answer 5

About the airport security service is complete nonsense. It's none of their business.
About buying a ticket - we simply call the airline and check by the reservation number / e-ticket number / passport data whether everything is in order with the purchased ticket.
If it turns out that the money for the ticket has been given away, but the airline does not know anything about it and did not sell the ticket, we take all the available data and stomp to the police. They will already tell you how and in what form to write a statement.

Answer 6

Which airline?
Was the e-ticket handed over? If yes, is there a 6 digit Amadeus booking code on the ticket? By this code, as a rule, you can check the validity of the ticket on the website www.checkmytrip.com
The airport security service does not care at all what and how much they buy tickets from the airline. Most likely, they called from the a / c itself or from the processing.

Answer 7

Well, you are like little ones, by God. Where to apply? To the police station. And they will tell you everything about what to do next.

Answer 8

How did you pay? If by card - run to the bank to write an application for a refund. If webmoney - in webmoney. Paypal - to paypal. Well, you understand.
As a rule, the bank returns the money.