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Free helpdesk with minimal functionality?
Recommend a free and easy helpdesk. My product is still in beta stage. I am developing one. The support department consists of me, respectively. You need something simple and light. Everywhere they write about some huge monsters with a huge number of fields, sections, levels, statistics, users, etc. etc. I don't need 99% of this. It is only necessary that users could leave applications, I could answer, change statuses. Well, the knowledge base is also curious, but not critical. Now I use the forum, but something like that is not right. Himself in this is not a boom boom, so I could miss something obvious.
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Stopped at freshdesk.com
One operator for free. It is possible to disable forums, etc., leaving only the knowledge base and applications. which is basically what I needed. But I bought it first of all with an application for android.
I try, if I don’t like it, I’ll switch to OTRS
Try OTRS. Very convenient, if you expand, there will be no problems. You can accept applications by mail, phone, web. You can create categories of applications, there is a wiki. The project corresponds to itil.
Try ServiceDesk Standard Edition . Convenient interface, simple installer. The setup process is not difficult if you understand the basics of ITIL.
https://www.hesk.com/ that's how perfect for me, given the really necessary minimum of functions that is in the free version
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