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Dmitry Chizhov2015-05-13 19:06:27
Helpdesk
Dmitry Chizhov, 2015-05-13 19:06:27

Free helpdesk with minimal functionality?

Recommend a free and easy helpdesk. My product is still in beta stage. I am developing one. The support department consists of me, respectively. You need something simple and light. Everywhere they write about some huge monsters with a huge number of fields, sections, levels, statistics, users, etc. etc. I don't need 99% of this. It is only necessary that users could leave applications, I could answer, change statuses. Well, the knowledge base is also curious, but not critical. Now I use the forum, but something like that is not right. Himself in this is not a boom boom, so I could miss something obvious.

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5 answer(s)
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Dmitry Chizhov, 2015-05-15
@Catsys2

Stopped at freshdesk.com
One operator for free. It is possible to disable forums, etc., leaving only the knowledge base and applications. which is basically what I needed. But I bought it first of all with an application for android.
I try, if I don’t like it, I’ll switch to OTRS

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D', 2015-05-13
@Denormalization

github#issues + github#wiki?
The most optimal and simple.

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alexq2, 2015-05-14
@alexq2

Try OTRS. Very convenient, if you expand, there will be no problems. You can accept applications by mail, phone, web. You can create categories of applications, there is a wiki. The project corresponds to itil.

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Andrey Ivanov, 2015-05-21
@rus0nix

Try ServiceDesk Standard Edition . Convenient interface, simple installer. The setup process is not difficult if you understand the basics of ITIL.

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Albert Krozhezhepitskay, 2018-10-19
@deni

https://www.hesk.com/ that's how perfect for me, given the really necessary minimum of functions that is in the free version

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