Facebook - how to link an ad account and an app?

Question

Facebook

Hello! How do I link my ad account to the Facebook API app?
The advertising account and the application are on the same FB account, but nevertheless, the statistics on RA are not pulled through the application. How to connect them?

Answer 1

The issue was resolved with the help of Facebook technical support. Here is the chat log with tech support:

Hello Vasily
Thank you for contacting Facebook Concierge Support. Your application number: xxx. My name is Natalia and I will be glad to help you.
Facebook Business Support
Thank you for your question. Through the business manager, it is also necessary to issue the administrator role for users who will configure and upload
Facebook Business Support statistics
. In addition, the role must also be in the advertising account that is associated with the application. It can also be assigned via BM
Facebook Business Support
To add a role, go to the desired tab in the Business Manager (ad accounts, applications, etc.) - "add people" - grant access and save
Facebook Business Support
Vasily, please tell me, do you see my messages? Because I lose them
Facebook Business Support
Facebook Business Support
Vasiliy, are you here?
You sent
The application was created under the user xxx, who has access to both the RA and the application, but nevertheless statistics for example on Open Doors do not come.
You sent
What could be the reason for this?
You have sent
That's only from these accounts comes
Facebook Business Support
Facebook Business Support
Please send a link to the user's personal profile. And also the ID of the application and advertising account
you sent
User: xxx
Application: xxx
RA: xxx
Vasily Vasilyev
Facebook Business Support
Facebook Business Support
Thank you. Please allow me a few minutes to review .
You have submitted
Facebook Business Support
Facebook Business Support
Thank you for waiting. I checked the information. As I see in the system, the xxx app is not connected in the settings with the xxx ad account. This must be done at this level:
xxx
"Related Objects" tab - "Add Object".
Facebook Business Support
And also double-check if the settings were made correctly. There are detailed instructions for this:
https://developers.facebook.com/docs/marketing-api...
Facebook Business Support
Facebook Business Support
But first of all, of course, you need to link the application and the ad account. Most likely now the upload error is related to this
You replied Facebook Business Support
Original message:
But first of all, of course, you need to link the application and the ad ...
Yes, I added the necessary RAs to the linked objects
You sent
We will check
Facebook Business Support
Facebook Business Support
Excellent! I think everything should work correctly now.
You sent
it. But before that, there was not a single RA in the linked objects. How then did the statistics on the accounts in the screenshot drag on?
Facebook Business Support
Facebook Business Support
Some accounts have been added to your BM only as agent access. In this case, the connection with the application must be registered manually
You replied to Facebook Business Support
Original message:
Some accounts are added to your BM only as agent access ...
But how is this done manually?
Facebook Business Support
Facebook Business Support
You've already done it. Just through the "related objects" button in the Business Manager,
you sent
A, that is, the rest were added with full rights? And how to understand on what rights the account is added?
Facebook Business Support
Roles are issued by the administrator of the business manager who owns the advertising account. Your business manager who manages the application has only agency access to the specified ad accounts.
Facebook Business Support
Therefore, now you have linked the app to the desired ads. This should open up access to download Facebook Business Support statistics
Facebook Business
Support
Since all access is there and accounts are associated with the application
you sent
Good. Thank you) If anything, I will write