Does Zoiper ring at the same time if the softphone is busy?

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rusdteam2016-07-27 11:10:58

Telephony

rusdteam, 2016-07-27 11:10:58

Does Zoiper ring at the same time if the softphone is busy?

When an agent is busy, already has an active call on their Zoiper softphone, and receives a second call while on a call, the audio from the call is played along with the voice of the person the agent is talking to.
How to solve such a horror?
Or is it solved through the guys who provide these services? We use Telfin.

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