Does anyone have experience removing false reviews on Google Play?

Question

Google Play

The application is very young, but there are some false reviews with bad ratings. Someone still manages to put likes on them. Dislikes are also put, but they are not visible to the average user! I clicked "Report a review" in the Google Play Console. Can the review be removed in this case? Or is the chance very low? And if I continue to complain in this way (with reason), will my developer account be banned?

Answer 1

People have the right to write reviews they see fit (except for outright spam, which they can just delete). I have every right to write "Sucks" with one star and not give you any reason for this.
Anyway, something tells me that a few reviews with likes can already say that everything is not so unfair.

Answer 2

The Internet in general and Habr in particular are filled with articles on how to deal with negative reviews. Deletion is a very bad idea, catch more negativity. For those who have seen bad reviews, removing them will be a confirmation of their veracity and your unwillingness to accept responsibility.

Answer 3

These days, applications need to be written without bugs at all, no matter how strange it may sound. Every bug is a generic stain. Each function should be convenient and obvious. If something is wrong - catch a bad review. Such, here, is justice.