Do we have to pay for internet services that were not usable?

Question

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Hello!
In the summer of 2015, we moved into an apartment, connected the Internet in the name of her husband in Rostelecom. Due to health problems, I had to move to my parents for a year, they safely forgot about the Internet, because. no one lived in the apartment, the services, respectively, were not used. We moved back and, oh, a miracle, we are billed - 7800 for the Internet (which was impossible to use because of the debt) and 2500 for equipment. I agree to pay for the equipment - we really have it, and for the first month of service - we really used their services, but this is 258 rubles, not 7800! Tell me, should I pay for services that it was simply impossible to use and is it legal at all? Send letters with threats and requests to pay the debt. And one more thing - in the contract and in the accounts there was a mistake in the full name - instead of the middle name "Evgenievich" Evgenievich pointed out, somewhere I read precedents from other industries, where people simply shrugged their shoulders, because. in fact, this is a different person, plus I signed the contract in the absence of my husband, although we were not yet married then. Tell me, are we really obliged to pay the amount for such services that it was impossible to use? Thanks in advance for your replies.

Answer 1

If the equipment was turned off (they know it) - ask for a recalculation. They must meet halfway and count only for the presence of the line 75r per month (approximately).

Answer 2

1. You did not notify the provider that you no longer need the service, whether you could use it or not is not his concern, he reserved the port in the equipment and the channel for you, according to the selected tariff, respectively, you must pay for the service.
2. Try to get out of the situation on the fact that the contract was not concluded with you, but then there is a chance that the provider will terminate the contract and no longer want to provide you with a service, even with the correct contract.

Answer 3

Contact any consumer protection committee. You will be accepted there with open arms, because for them it is a real gesheft.
Key points:
1. Did you agree to provide a loan
2. Does the organization have the right to provide loans to the public
3. Does the operator have acceptance certificates signed by you on the service provided (for each month according to the act)
In general, demand a fee for a service that does not granted - a serious reason for litigation.

Answer 4

I have come across more than once that the client is deliberately driven into a “minus”, while everything is legally correct.
It’s easier and cheaper to come to the provider with your feet, they will show you a link in your contract to some “offer” on 20 pages posted on the provider’s website, there on page 11 your situation will be spelled out in some legal abstruse words.
On the spot, you will make a decision whether to butt with the provider or pay your debts and close or extend the contract.
PS If you forgot about the Internet, the equipment could well have been turned on all this time, and you won’t be able to prove anything at all - the session was open for a year and a half, there was little service traffic.