Developing your own CRM, where to start?

Question

CRM

Hello developers. Conventionally, there is a website for applications from which they go to the mail, and then they are processed by the manager through communication with the client and further supervision of the project. As a result, we want to come to a certain service where the client will have a personal account, where it will be possible to chat, track the progress of solving his problem, plan calls for the project. MB what that ready decisions will advise? And if this is done from scratch, then how much can it cost approximately, and where does the technological work on implementation begin?

Answer 1

Planfix will solve most requests.

Answer 2

Online 365 sales
Amocrm
Has another es
Costs from ❤️20 to 80 dollars a month per client
On the other hand, it really beats back
At costs, estimate from twenty-thirty thousand dollars and ten months of work
And it’s not a fact that it will turn out better
That is, it makes sense when the number of active users from thirty forty
This is all IMHO

Answer 3

Firstly, if you have banal office tasks, the same as 100,500 other managers, and no business features that should be tightly integrated with the system - most likely, these tasks have already been successfully solved by popular systems, and their use with a small number employees will be obviously easier and cheaper for business than self-writing. Since at least 80% of the tasks in the self-writing will be typical in any case, and, perhaps, they will still have to use external paid services.
Secondly, do not think that the work on the implementation of self-written CRM can be completed one day. It will have to be maintained and completed from now on, if the work of employees is transferred to it. Including in cases that are fundamentally impossible to foresee, such as covid self-removal.
So first you should look at what is on the market, and spend your energy on getting to know each other and trying it on. Such an experience, if you still decide that you need to sculpt your own, will definitely not be superfluous. And then - CRM is written in the same way as any other serious site: technical specifications are compiled, technologies are selected, click-clack keys, bugs wow wow...

Answer 4

according to typical CRMs, they have already written to you, it makes sense to look at them, almost anyone can do tasks.
for development from scratch, I do not agree with the estimate of $ 20-30K, I have no idea where such budgets for self-writing come from, taking into account the specified functionality. my clients for the amount and terms received many times less such as in the description of the task scheduler.

Answer 5

Regarding "should it be or not?", "Is there such a thing?" and "how much will it cost?" already written to you. The work on implementation begins with the formulation of the problem, its analysis and writing the TOR.