Correspondence by e-mail or in your personal account on the site?

Question

Email

What are the advantages of each method of communication and is it worth it to insist on registering a client on the site to communicate through individual requests in a personal account?

Answer 1

What is the purpose of the correspondence?
If you need to fix it and you agree on important things, and the client - a business representative - in the mail, of course.
If you need to quickly answer the question of whether this remote control is suitable for this TV, the client will call you himself or write via chat.
Therefore, I fully support Sergey - put a ready-made chat.
As an example of a normal jivosite - for one operator for free. More - a couple of thousand a year for the operator.

Answer 2

The question is, why complicate your life by developing new functionality on the site?
There are 100,500 both paid and free online consultants who are screwed in 5 seconds.
With all the statistics (mail, phone, full name and request history) that the client leaves, this is if you need to expand your base.
Of the paid ones, I would advise livetex - a very convenient service (1000-1500 rubles per operator per month is a penny)
Of the free ones, I probably won’t tell you a specific one, there are a lot of them and they are all about the same