Contact page: what means of communication to use?

Question

Design

Given: the site of a company providing certain services. The audience and clientele are Russian-speaking.
The company is ready to accept orders through the form on the website, email, skype, phones.
The company is ready to consider other options for communication with potential customers.
What other means of communication are available at the moment?
Links to implementation examples are ideal.

Answer 1

Online consultant.
In general, you need to look at the company. For example, if it is related to Linux support, then it is convenient for clients to communicate via XMPP (Jabber).

Answer 2

Calls from the site are becoming very popular. It's better than a phone because it's free. Skype is better because you do not need to install additional software, just a headset is enough.
Zingaya.com was the first , but there are already a lot of solutions.

Answer 3

I support about calls from the site and increase it by adding about interactive chat.
The first example I found is chat1.us.dell.com/netagent/cimlogin.aspx?questid=ECD0842F-ABAB-4AB0-858A-95EAB5ED8593&portid=9C39C2B5-F1B5-4B42-9928-10AE367360BB&nareferer=https://chat1.us.dell .com/netagent/cimlogin.aspx?

Answer 4

In total, at the moment the layout of the Contacts page has the following elements:
1. Feedback form - name, email, message text
2. Contact details - phone, email, skype.
3. Text “You can ask a question to the consultant through the online chat form or using the voice chat on the site
. with the list of services guessed. The implementation is also clear - an interactive chat and a call from the site are launched using a link / button that opens the pop-up service.
One question remains - how to call the last two services so that they are understandable to end users who are far from the IT sphere.

Answer 5

You can also add a form like "Leave your phone and we will call you back."