Cisco 3750x does not reach CLI when turned on, has anyone encountered a similar problem?

Question

Cisco

Cisco 3750x 48T-S, the download does not reach the CLI, I tried to download other IOS versions from usb, the result is the same.
After a post-verification, the following ports are lit in orange. Cyclic care in reboot.
Errors in POST test:
POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 11
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 10
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 13
POST: Failed Packet_ PortetPhy 1 port_hardware_index 12
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 15
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 14
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 17
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 16
POST: PortASIC Port Loopback Tests : End, Status Failed
Error: ASIC/PHY POST failed. Cannot continue.
%Software-forced reload
Tell me, is the problem at the hardware level? What is the possible solution?

Answer 1

Tell me, the problem is at the hardware level?

If the observed situation did not occur immediately after the software update, then most likely yes.

What is the possible solution?

If different software images were indeed loaded (this is not visible from the given excerpts from the log), then open a case in TAC Cisco (if there is a contract) or a reseller / integrator and request a replacement.

Answer 2

Under replacement. If there is no contract, then google it, I used to work in an integrator that repairs ciscos to people "from the street"