Call queue with operator selection

Question

Asterisk

You need to implement the following call queue mechanism:

1. After dialing the technical support number, the client can either indicate the specific operator with whom he wants to speak by dialing his code, or wait in the general queue.
2. All clients fall into a single queue.
3. When the client who has chosen a specific operator reaches the first place in the queue, he must wait until the required operator becomes free. Otherwise, we switch to the first free one.

Can this be done with the standard Asterisk 11 queuing mechanisms? If not, what are alternative ways to implement it?

Answer 1

point 3 is questionable.
I would make separate queues for operators yet, and one general.
when the client dialed the code, he gets into the queue of a specific operator.
But then the question may arise:
1. we give the operator's queue a higher priority, and while the operator is released, it connects to these clients. but then the client does not wait for the general queue.
2. we give the queue a lower priority, and then the client waits for the general queue until the very end.
In general, there is something to think about, possible options.