Attention! By replenishing your Skype account with WebMoney, you risk throwing money away. Who is to blame and what to do?

Question

Skype

At first I wanted to post the following text on the blog “I am indignant”, but, because my “word_that_must_not_be spoken” is only 1, instead of 5, I have to place it here, but with a proper question, so that everything is according to the protocol.

IP-telephony is undoubtedly a wonderful thing, because it is thanks to it that every habra person (and, characteristically, not only) has the opportunity to make calls over great distances for ridiculous money, making his modest contribution to a charitable cause - the fight against windmillsmonopolists of cellular communications and other telecoms. And despite the fact that on Habré they often shoot rays of hatred towards Skype, they say that their protocol is closed, proprietary, and there are practically no alternative clients, and the official one cannot be said to be perfect, and the implementation of offline messages, let's say, a bit controversial, etc. etc., but, basically, it's nit-picking and a matter of taste. It does not prevent Skype from functioning perfectly as a means of IP-telephony. However, as it turned out, there is one more nuance, definitely unpleasant: it turns out that when you top up your Skype account with WebMoney, money, like pigs in a well-known story, jumping out of a train on the go, can be lost along the way, and Skype and WebMoney will shift the blame for what happened to each other, which is much more unpleasant than the very fact of missing money.

It was getting dark. I needed to make a long distance call. Naturally, for this purpose I decided to use a good and proven tool - Skype. However, when I tried to put my hard-earned money into the account, an error message popped up and that the payment was not made. “It doesn’t matter,” I thought, “because if the payment is not made, the money should still be in my account. The payment has not been made." No matter how.

The first wave of surprise overtook me when I noticed that the money had been withdrawn from my wallet. "WTF?!" I thought. In the meantime, a letter of optimistic content “fell” to my mail:

Здравствуйте, %username%!
www.skype.com
Проблемы с платежом
К сожалению, ваш платеж не прошел. Но причин для беспокойства нет, так как средства с вашей карты или счета переведены не были.
Информация о вашем заказе:
Логин Skype: %userlogin%
Сумма к оплате: %usermoney% USD
Дата платежа: 10.11.2010
Номер: 424379370
Статус заказа: Отклонен
Почему мой платеж был отклонен?
К сожалению, ваш банк отказался провести эту операцию. За подробной информацией обратитесь в свой банк.
Что мне делать?
Мы рекомендуем пользоваться PayPal – простым и быстрым способом оплаты через Интернет – или другим методом оплаты, например кредитными или дебетовыми карточками, системой Moneybookers, обычным банковским переводом или ваучерами. См. перечень способов оплаты продуктов Skype.

До скорого!
Ваш Skype


"Hm." I thought. And, as recommended in the letter, I decided to contact the bank, or rather the WebMoney support. I wrote them a letter, in which I explained the situation in detail, attached a letter from Skype and screenshots from the history of the keeper's operations. I sent a letter, and with a calm soul and a clear conscience went to bed, but this is already on my own initiative. The answer from the support was not long in coming: “Great,” I thought, and naively tried to write a message to the owner of the specified wallet using the specified tool. Naturally, I am prompted to request authorization in order to send a message. I request. No reaction. Accordingly, I can not write a message. I am writing back to WM support, stating the problem. Their wonderful response was again not long in coming:

Здравствуйте!
Cредства переведены на кошелек Z390837512186.
Обратитесь пожалуйста к владельцу этого кошелька по внутренней почте WM.


Здравствуйте!
К сожалению мы Вам ничем помочь не сможем.

"#@#$%#@ @#[email protected]#$ @#[email protected]#[email protected]#$!!!" - I thought and got into the all-knowing Google, from which it turned out to be a little more sense than from support. A cursory googling showed that on this day I was not the only one who lost money earned by honest labor (it was, oddly enough, good news, because if the end of the world ever comes and everyone dies, it will not be so insulting, because .everyone will die): a thread on the official forum, where several victims unsubscribed (I think there were a few more, just not all of them unsubscribed.). The bad news was that the money has not yet been returned to anyone, and WM and Skype are shifting the blame on each other and, by and large, ignore their own customers.

I unsubscribed to WM support with an indication of this branch and a request to take sanctions against the party accepting the payment, so that they finally began to solve the problem. Stock up on popcorn.

And yes. Question: who is to blame and what to do?

Answer 1

Roll up a complaint to arbitration with a detailed description of what happened. I don't remember what it's called... Claims like, reviews - those that are visible to all participants when paying.

Answer 2

So the wallet is official skype? Or maybe you just threw an intermediary.