Asterisk (FreePBX) Call queues and call forwarding, which is better?

Question

Asterisk

Good afternoon!
There is an office of 10 people, 1 person at the reception, 9 - managers. A call on a 5-channel sip trunk comes in Announcement - a greeting is played - after that the call goes to Queue in which 1 reception phone is indicated, if the reception does not answer - the call goes to the group of managers.
The essence of the matter is this: with such an organization, everyone leaves in the evening - they put forwarding to a cell phone on the reception phone, and this does not work. How to make such a scheme more correct?
The first one should always answer the reception, and transfer calls to managers, while the phone is multi-channel, so the call should not be dropped when the phone is busy (therefore, the call first goes to the Queue).
Thanks in advance for your reply, I'm new to telephony.

Answer 1

It's not clear what the problem is, please explain. If at the reception there is a call forwarding to a mobile phone, then on the mobile phone they can pick up the phone and redirect to the manager. Or they will not answer on the mobile within 25 seconds (set a timeout) and the call will go to the queue for managers. Or at all, during non-working hours, immediately direct the call to managers, and not to the reception.

Answer 2

The problem is that the call forward (no matter how it was made, from UCP or registered on the ip phone itself) while the call is in the queue - does not work. And if you call the phone directly, for example, by internal number, then the forward works with a bang.
At the moment, I decided to make it temporary zones, during working hours everything works as usual, during non-working hours, by ringing past the queue, it immediately goes to the phone and from there it already goes to the cell phone that was prescribed.