Are there any courses, trainings or seminars for technical support managers to effectively build a team work process?

Question

IT education

The team includes developers, testers and technical support specialists

Answer 1

Google, there are management courses in almost any online school.
Stratoplanes are often praised for their courses.
It might be worth looking into training from agile certifying organizations.

Answer 2

Here you can add a lot of things, and then choose what exactly you need:
1) Stratoplan courses (expensive, long, very effective)
2) Managing People at Work, practical guide, English: https://www.coursera.org/ learn/people-management/h...
3) Intercom's guide to building technical support (English): https://www.intercom.com/resources/books
4) Usedesk's guide to building a support team, their podcast and blog about technical support: https://usedesk.ru/blog
5) Youtube channel "Management Channel", they also have a bunch of performances with TeamLeadConf
6) Youtube channel "Support Fest" on Youtube
7) Youtube channel "Full of Support - a channel full of support"
8) Youtube channel "Uzdesk Academy
" comes with experience :)

Answer 3

Here it is important to decide what exactly you mean by “an effective process in a team” and what task you set for yourself.
If you are talking more about service design, then dig in this direction - build blue prints, set smart kpi for each workflow. Agile has a lot of useful features and tools like Standups, backlogs, retrospectives - use it, integrate it into workflows. Try not to push goals for employees, but be part of the team - find out problems affecting business performance, make workflow easier for employees through automation. All kpi should be transparent and understandable, organize a platform for the exchange of experience.
If you are more about soft skills, read about neomantic motivation, gamification, types of management and delegation.
In general - decide what exactly you need.

Answer 4

In management and management, however, management is, in my opinion, a skill that quite a few people possess, and it is difficult to teach this. You will do everything that you are told, but people will not care about you.

Answer 5

In my entire life, I have seen only one successful system: meetings of the department of the institute:
1) the speaker is speaking
2) there is an opponent-co-speaker who has become familiar with the topic and raises the main problems that the speaker said little about
3) everyone listens, asks and shakes .
As a result, the team is aware of what is happening in each project.

Answer 6

It seems to me that you need to go through a lot of programs, each has something of its own and take out its chips for itself and already work with them