Stanislav Valsinats2021-07-06 20:35:35
Stanislav Valsinats, 2021-07-06 20:35:35

After restoring Windows does not start Software, only another version works, why?

Good evening colleagues. I thought I had seen everything in my experience, but I have not seen anything like this yet.

User in domain, PC slows down, disk errors. SMART WARNING -> MHDD - ERASE -> CHKDSK /F /R

The user cannot open office, FineReader, Pictures.

I understand that system files are corrupted - DISM , sfc - no results.

OS update via boot disk. -> maps are working in explorer. But then MAGIC

MS OFFICE 2016 does not start, FineReader - error 000022 - and right away.

Reinstalling, cleaning CCleaner, uninstall utilities from the developer and reinstalling, removing antivirus - 0 results.

At the same time - Run as Administrator - works. No double click.

Administrator account login does not work. Login under the new user - does not work. ONLY FORCE RUN UNDER ADMINISTRATOR,

Office installed office 2013 - no questions - works. FineReader 12 instead of 15 - works.

The question is - what happened, what exactly by double-clicking the launch of the software does not work, and exactly a certain version. ????

Answer the question

In order to leave comments, you need to log in

2 answer(s)
rPman, 2021-07-06

To start this

disk errors. SMART WARNING -> MHDD - ERASE
disk into the trash, replace it with a new one and only then work , since nothing destroys data like disk errors during chkdsk repair.
Most likely the registry is damaged, there will be no beautiful solution, right - to restore at least some old one from a backup, but as I understand it, there are no backups.
If the creation of a new user does not change anything, then the hklm registry or the place where the activex objects are described is damaged, but if the software is reinstalled ( I hope this is about removing + cleaning + installing and not restoring ), then it’s completely strange.
I still advise you to reinstall the system itself, you will save more time and nerves.

Artem @Jump, 2021-07-08
curated by the

The disk needs to be replaced - did you replace it before proceeding further?
CCleaner cleaning
Well, if you use obviously malicious programs, it's quite normal that nothing works.

Didn't find what you were looking for?

Ask your question

Ask a Question

731 491 924 answers to any question