Add-on for Redmine that automatically assigns a task to an executor by role?

Question

Ruby on Rails

Friends. You need to deploy redmine to register requests from users for technical issues. support. By default, when creating an application, the user selects the contractor. I need the application to automatically fall to the performer (s) with the existing skill (role). Is there something similar?

Answer 1

There are groups in redmine for that.

Answer 2

Colleagues, tell me, please, how can I hide users in the Assigned field and leave only groups?