Write a message from a user in Bitrix24?

Question

Bitrix24

How to send a message from the user so that you can chat with him further after submitting the form to Open lines.
Now it turns out that a person submits the Form on the Open Lines page and that's it.
Until he writes the operator cannot write anything to him.

Answer 1

perhaps there is a solution through some kind of bot or a hook that would initiate the sending of a message from the user.