Why is the router's white address not being pinged?

Question

Mikrotik

Hello, I ran into a problem that the white ip address of our router is not pinged.
89.185.94.241 - white IP address of our router.
10.1.116.0/24 is our custom subnet.
Trace route to 89.185.94.241 with max 30 hops:
1 * * * Query timed out.
2 * * * Query timed out.
3 * * * Query timed out.
4 * * * Query timed out.
Tracing from a white ip address to a subnet goes to the Internet:
tool traceroute address=10.1.116.103 src-address=89.185.94.241
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV
1 89.185.94.254 0% 1 0.6ms 0.6 0.6 0.6 0
2 89.185.92.33 0% 1 1ms 1 1 1 1 0
3 10.221.221.1 0% 1 0.6ms 0.6 0.6 0.6 0
4 37.60.16.186 0% 1 1.5ms 1.5 1.5 1.5 0
5 195.218.253.241 0% 1 1.8ms 1.8 1.8 1.8 1.8 0
6 79.104.245.102 0% 1 29.5ms 29.5 29.5 29.5 0
7 79.104.250.66 0% 1 33.4ms 33.4 33.4 33.4 0
8 79.104.226.254 0% 1 32.7ms 32.7
32 :
tool traceroute address=10.1.116.1 src-address=89.185.94.241
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 10.1.116.1 0% 3 0.1ms 0.1 0.1 0.1 0

Answer 1

https://wiki.mikrotik.com/wiki/Hairpin_NAT