Why is it possible to print over the network in the local network 192.168.0.1/24, but not in 10.0.127.1/24?

Question

Computer networks

The situation is as follows, there is a network 10.0.127.1/24; it was created by the provider for the needs of the office, these are our partnership agreements with him. But it is impossible to print from Mac OS X to a Win7 machine on which printers are shared. If you take these two computers and translate them into 192.168.0.1/24, then printing occurs without any problems.
What to do in this situation?

Answer 1

It is necessary to check whether the address on the 10.0.127.0 network is pinged, in what mode the network is on Win 7 - it can be home, public or work - this implies restrictions on access to Win resources.

Answer 2

maybe there are static routes on the router?