Why doesn't the user's shopping cart with Bitrix checkout work?

Question

1C-Bitrix

Help, be kind!
The component bitrix:sale.basket.order.ajax (User's basket with design) is installed. The bottom line is that when placing an order, you can select "New profile" ( https://yadi.sk/i/c2uAC2R1osCt4 ). After clicking on "Checkout" for an unregistered user, the following error appears: https://yadi.sk/i/sIjqSSg4osDMR . As I understand it, the user must fill in the data somewhere, but this is not there. What's the matter?..

Answer 1

In the same place, it seems to say that the user has already been created for such an email. You look at what email you write and look for it in users