Why doesn't .register_next_step_handler work?

Question

Python

I'm trying to use the register_next_step_handler method. I ask a question in the change_name function, then I send the answer to change_name_finish, where I write to the database and send it back to the menu - change_info_about_user (message).
In this case, the change_name_finish function is not launched, the message "Remembering the name" is not displayed, the name in the database does not change.
Where to dig?

def change_name(message):
    keyboard = types.ReplyKeyboardRemove()
    msg = bot.send_message(message.chat.id, 'Как я могу к тебе обращаться?', reply_markup=keyboard)
    bot.register_next_step_handler(msg, change_name_finish)

def change_name_finish(message):
    utilits.add_name(message)
    bot.send_message(message.chat.id, 'Запоминаю имя')
    change_info_about_user(message)