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Most likely, there is access, but you need to scroll above and there will be a choice of "personal" or "business" and look there.
This happens if there is a business manager and personal advertising accounts, even if they tried to give access to a business, sometimes it is issued in a personal account.
If it didn’t help, take a closer look at the possibilities and rights of different roles for the page: https://www.facebook.com/help/www/323502271070625?...
And here for advertising accounts:
https://www.facebook.com /business/help/15590964781...
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