Who has experience of working or organizing a workflow in the service department of a trading company?

Question

Automation

They offered to organize a service department in a trading company. The department should consist of several engineers who resolve issues with warranty and post-warranty maintenance of the equipment being sold, advise the sales department on highly specialized issues, and modernize the equipment being sold to meet the needs of customers.
Does anyone have similar experience? What tools / services to choose to automate the work of employees? In the future, it is necessary to turn this department into a service center as an independent organization.
Now all these functions are performed chaotically without proper control by two engineers. Without any regulations and paper formalities.

Answer 1

I’ll make a reservation right away, it’s not advertising, from online services it’s remonline and jinkor. But over the past six months, in connection with the expansion of the services of my clients, I transferred them to a self-written script on the framework.

Answer 2

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workpan - crm system for service centers.
the program is paid, you can see the initial tariff on the website https://workpan.com