which ticket system to choose?

Z

ZloyAntoha2011-09-24 14:13:57

Helpdesk

ZloyAntoha, 2011-09-24 14:13:57

we need a simple ticket\helpdesk system to transfer user requests from a phone to it
under Windows, with reports. Preferably open source. while considering redmine

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9 answer(s)

D

dgrudinin, 2011-09-24
@dgrudinin

Definitely Redmine.

D

Dzen_Marketing, 2011-09-24
@Dzen_Marketing

I am for Redmine, a pleasant system in all respects.
At work we use Jira - paid and paradigm-breaking

Y

Yuriy Andamasov, 2011-09-26
@syncer

You can also look at otrs.org/

K

kisuxa, 2011-09-24
@kisuxa

try GLPI. Recently, I just wrote an article about basic setup. Information about the functionality is full on the Internet.

S

skorney, 2011-09-26
@skorney

If you work with jetbrains products, then take a look in the direction of youtrack . It is in English and paid (but not expensive). But I'm rushing =)

H

holyorb2, 2011-09-24
@holyorb2

Megaplan is well arranged, but again, a paid bastard

R

rasa, 2011-09-26
@rasa

And I wrote about OTRS: habrahabr.ru/blogs/sysadm/125089
Unimaginably detailed mega-review of dude1phoenix habrauser ticket systems: bit.ly/9CoKdX

C

ChiPer, 2012-03-28
@ChiPer

Most likely irrelevant. But I also chose a similar solution before and settled on OSticket
. Simplicity was needed. The system was tweaked a bit and still works great.

S

STdio, 2015-03-11
@STdio

Of course, I would recommend OTRS, but it clearly does not fit the criterion of a "simple ticket system". You can make anything out of it, but it will take strength and knowledge. Why don't you consider free SaaS helpdesk?