which ticket system to choose?

Question

Helpdesk

we need a simple ticket\helpdesk system to transfer user requests from a phone to it
under Windows, with reports. Preferably open source. while considering redmine

Answer 1

Definitely Redmine.

Answer 2

I am for Redmine, a pleasant system in all respects.
At work we use Jira - paid and paradigm-breaking

Answer 3

You can also look at otrs.org/

Answer 4

try GLPI. Recently, I just wrote an article about basic setup. Information about the functionality is full on the Internet.

Answer 5

If you work with jetbrains products, then take a look in the direction of youtrack . It is in English and paid (but not expensive). But I'm rushing =)

Answer 6

Megaplan is well arranged, but again, a paid bastard

Answer 7

And I wrote about OTRS: habrahabr.ru/blogs/sysadm/125089
Unimaginably detailed mega-review of dude1phoenix habrauser ticket systems: bit.ly/9CoKdX

Answer 8

Most likely irrelevant. But I also chose a similar solution before and settled on OSticket
. Simplicity was needed. The system was tweaked a bit and still works great.

Answer 9

Of course, I would recommend OTRS, but it clearly does not fit the criterion of a "simple ticket system". You can make anything out of it, but it will take strength and knowledge. Why don't you consider free SaaS helpdesk?