Where to complain about the Yandex.Money support service?

Question

YuMoney

Where can I complain about the fact that the support team is not processing a ticket?
On the Poison support phone, they could not offer me anything better than writing another letter to the support service at [email protected]

Answer 1

ahahaha
somehow filed a complaint against a fraudster demanded to return the money for a
long time they procrastinated me, brought them printskirns and so on.
as a result, there is a lull and an excuse that we will figure it out
, three months pass,
I write again to the support
they say what the ticket number is, I rummage in the box, I find the ticket number
, as a result I get an answer that there is no such ticket
, we start a new
one
again, everything is clear to them again and they write we took measures against the fraudster, I ask which ones, they say they have no right to disclose, I ask if the fraudster’s wallet has been blocked, they say they have no right to disclose, I say return my money, they say we cannot return your money to you.
I check the fraudster’s ring for blocking by sending 100 rubles with a protection code, the payment goes through,
I ask them why they didn’t block
them, they say how do you know, I just sent him a hundred rubles
, in the end I didn’t achieve anything

Answer 2

All the best!
Let me add (and on banki.ru I will unsubscribe later), for weight, so to speak.
I confirm that the guys do not work seriously.
The first ticket/request was answered in exactly 7 days - one hour [email protected] difference!
What the fuck @&??!
Requested data.
I replied to them: "The accuracy is like in Switzerland - another hour and exactly 7 days!", Well, the necessary information.
Everything blown away by the wind.
After 12 days I ping them, silence ... still no answer ...
And I wrote from a legal entity!
I concluded for myself that you can’t build a business with them.

Answer 3

The fraudster received money from me but did not provide services, I write to Yandex support with a request to give me a payment, indicated all the data, they say they do not provide such data! answer after a few days, ignore further questions! What a lousy organization!

Answer 4

this is a complete sharaga they blocked the wallet and did not return the money, they wrote nothing, we cannot send you the bank does not accept it.
I ADVISE EVERYONE DO NOT WORK WITH THIS SERVICE WORSE AND IT CANNOT BE BETTER WITH QIWI AND WEBMONEY