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Thank you for such an answer :), but I meant that I need a cheat sheet on which to talk to clients.
it is called IVR - the same answering machine that is on all normal support lines, for opsos, for example, it says that you called XXX company, press X to resolve financial issues, press Y to communicate with managers, press Z for technical support.
usually and more often everything is done on voip PBX asterisk or its clones like asterisknow, freepbx, independently, for each company by its own system administrators and female employees with beautiful voices.
and it works according to a given (dial) plan.
that is, you connect to a telephony provider via the sip protocol, set up an asterisk, make this ivr and set up the processing of its commands, after a long reading of the documentation, or invite specialists who can cook such cutlets.
It's called scripts. And they should be developed independently based on your specifics, niche, strengths. Well, or you can order - there are people and even companies that make them up.
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