What should a system administrator be able to do?

Question

System administration

The day after tomorrow I get a job as a system administrator in a call center, in short they explained to me that I need to assemble computers, install Windows, firewood and the necessary software, and also support the operation of these software. My knowledge was collected, disassembled, modified my PC, I also know how to install Windows and firewood, so, in these call centers are the most ordinary PCs? nothing unusual to connect to the PC is not necessary?

Answer 1

I will add: it is necessary to understand the operation of networks and be able to connect and configure them (routers, local area network), as well as the installation of network cables (calculate the length of the cable, compress it correctly), it will also be a plus the ability to connect and configure video cameras, knowledge will also be a huge plus, although simple Active Directory things. Well, of course, stress resistance and the ability to use a search engine on the Internet well. You will understand and quickly learn a lot as you work (I speak from personal experience)

Answer 2

I think if the call center is good, then there is ip telephony on asterix.
If not, then whats from the operator through the multiphone + CRM.
first of all, I set up the network, set up the exchange, installed ssd in all computers and achieved the installation of a Windows 10 pro license.
I also achieved the purchase of servers for software.
In general, the work is creative and interesting.
First of all, forget about pirated software.
Set up network monitoring, build a network map, learn it.

Answer 3

with their knowledge and skills to simplify the work of call center employees
at least - IP-telephony and used CRM, etc. business systems

Answer 4

Many things.

Answer 5

The most important skills of a system administrator:
- Be able to communicate with people (otherwise a foam rubber crown often grows and scratches the ceiling). Do not forget that it is YOU for them, and not vice versa, but THEY, in turn, are for the fulfillment of the tasks of the organization.
- Do not be lazy (here, to a moderate extent - the butt should rise from the chair without the help of a jack, but a healthy craving for work to facilitate one's tasks through labor optimization, automation, scripting, etc.) should prevail.
- The use of the brain and training (there are people who show that it is unbearable and UNACCEPTABLE to move the convolutions, they avoid it in every possible way, although they can).
- Building a table of priorities (for example: data security from destruction, reliability of work processes, speed of restoration of work in case of incidents, etc.)
Do not be afraid further - if you have order in your head, you will figure it out and learn.

Answer 6

You need to master backup and monitoring. Master their automation. Automate and document all your work processes. And then the little things .. (list of 100 items). If you are a beginner CA in a company that has little to do with IT (consider without career growth), then automate everything and everything faster to organize free time that can be spent on further training and moving to another company with career growth.