What messenger allows you to connect from different devices?

Question

Messengers

Good afternoon.
Now our support team uses Skype - everyone has a corporate account and people write there about their problems. But over time, you can’t argue - Skype has become unfashionable, and fewer and fewer people are ready to run it on their mobile devices. Alternative - WhatsApp, Viber, Telegram - fancy things that are on an ordinary phone of an ordinary person. And clients write to them, to the personal numbers of employees - and employees do not agree to work 24 hours a day - it turns out garbage. Groups also do not give the desired effect - customers see each other there.
Is there any solution that allows you to distribute the "duty" account to several devices, where all employees would see the messages?

Answer 1

Look towards Bitrix24 . It has "Open lines" that allow you to receive messages from users in all popular instant messengers (WhatsApp, Viber, Telegram, Skype and even chat on the site) and send them to a single chat to the operator. At the same time, if there are several operators, then you can configure message routing: send to everyone, in turn, etc.
Operators for answering can install the application on a computer, on a phone, or answer directly in a browser. Well, and many other things: reassigning the responsible person, auto-responses, evaluating operator answers, setting working hours, etc.

Answer 2

Create a bot in Telegram and implement the communication you need