What is the best way and in what form to organize the storage of information about existing resources and their owners, from whom approvals are requested?

Question

Access rights

Because help desk at the stage of formation as a help desk, there are many difficulties in obtaining approvals for access to resources, projects, systems. It's hard to understand what's going on there. There was a need to collect data and organize their storage with the possibility of editing on the business side (while the help desk will put things in order). And it is possible later to transfer this information to them for use. What is the best way to do this? What can be done with it? So far, only excel and confluence have come to mind. But there are still questions about how to collect and enter data more efficiently.