Variable undefined?

Question

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Good evening! When I run the code, I get the error "Handle polling update error: TypeError: Cannot read property 'nektarcv' of undefined" (photo below).
The code itself:

///переменные прикреплены ниже

cmd.ricco(/^(?:цветок|мой цветок|цветы|цветочек)$/i, async (message, bot) => {  

  return bot(`информация о вашем цветке:
    Название: Тюльпан

    Нектара: ${utils.sp(message.user.cvetok.nektarcv)} - (${utils.sp(message.user.cvetok.nektarcv)} в час)

    Цена за улучшение цветка: ${utils.sp(message.user.cvetok.cenacv)}$`)

});

Bug photo:
Variables from code:
Please help solve the problem. It's not just with this code. When I start doing something else, I get the same error

Answer 1

At message.usersome point missing cvetok. Maybe he never shows up. Why there is no flower - find out for you