The website of a medical institution - how do habrapeople imagine it?

Question

Web development

How do you see the site of the municipal medical institution of a small town?
What do you think the patient wants to know when visiting the site?
Who else can go to such a site, except for people interested in medical services?
What sections would you do?
Any other details?

Design - rigor, asceticism or brightness and a lot of details?

Thank you.

Answer 1

First of all, visitors want to know:
— What kind of doctor they need (answers to frequently asked questions, a normal list of doctors),
— When this doctor can see them (work schedules and office numbers),
— Contacts (how to call / write to the administrator / doctors) ,
- What documents are needed and how much it costs now (thanks, Medvedev for paid treatment).

Answer 2

My wishes:
1. Do not use templates with stock photos of smiling American doctors. :)
2. Electronic queue, the ability to sign up on the Internet at a convenient time (clearly so that you can clearly see the remaining free time for doctors, which you can choose)
ps decides which way to go to him is useless - redirects :)

Answer 3

1) Strictly and ascetically.
2) The information is strictly structured and divided into sections
3) On the main page - briefly what this institution does
4) In the contacts section - the most complete, with whom and how you can contact on a particular issue
A little from me, as it seems to me. The rest, I think, will add.

Answer 4

Agree with the above. I will add that you definitely need the exact address and maps of the passage / directions. And be sure to index it in search engines so that your site gets out on request $ city name + hospital (as well as search on Yandex and Google maps). Travelers passing by will be extremely grateful.

Answer 5

1) Services provided by medical institution (compulsory medical insurance, free, paid, laboratory, radiation diagnostics, the possibility of hospitalization)
2) Equipment used by the institution (ultrasound, MRI, X-ray, hammer, eye)
3) Doctors with resumes (education, skills, what services they provide. If possible , then its schedule)
4) Description of what will happen at the reception (According to the law on nomenclature), description of add. assortment, description of recommended treatment plans (according to the Ministry of Health).
5) Description of cases of work with insurance companies
6) Description of higher organizations
7) Book of complaints and suggestions
8) Personal account (Access only after a personal confrontation in the registry. The office is impersonal!!! no surnames and names !!!
Reminder about the stages of the Treatment Plan (if the polyclinic software supports plan uploading), notification about the necessary tests, about the approximate re-admission), policy numbers, pharmacy prices.
Visit history

Answer 6

>How do you see the site of the municipal medical institution of a small town?
Inspiring confidence, that is, professionally made, thought out to the smallest detail. It is better to avoid the position “what design doesn’t matter”, because the idea of ​​the enterprise itself begins with the site of the enterprise. It's as if you came to the reception, and they tell you: you know, we hold the reception in the stable, but don't worry, we tidied up there, the horses are on a tranquilizer, and our specialists are very good.
>What do you think the patient wants to know when visiting the site?
The same as when you come to the hospital. There are two typical cases:
1. It hurts here, who should I visit?
He wants to know what is happening to him and which specialist to go to.
Possible solution: a test, answering questions like: is your head spinning? (Not really). As a result, we have the names of specialists that the sufferer needs, and a list of possible ailments (optional).
2. The patient already knows what specialist he needs.
Wants to know:
- how much the services provided cost, what form of payment and what benefits are available;
- how many specialists of the chosen profile do you have and is it possible to choose which one to sign up for ( I have been going to Lyudochka Vasilievna for seven years now, everything is done as it should );
- for what time you can sign up (when booking via the Internet, the full name, card number, contact phone number are indicated);
- is it possible to call a doctor at home (and related questions: how much does it cost, when, whom, how to do it);
- is it possible to order a course of nursing services (injections, care for bedridden patients, etc.);
Additionally:
- is it possible to go for treatment / examination, how much it costs, how long it will take, what will be done with you, what are the conditions of detention.
— are there devices for treatment/diagnosis, massage, physiotherapy exercises, etc.
>Who else can go to such a site, except for people interested in medical services?
Competitors from private medical clinics who want to steal your clientele.
What sections would you do?
Make the main page open, i.e. so that you can go directly from it to more useful sections.
Staff (doctors, nurses):
- photo, full name, name of the direction
— who works with whom (link nurses to doctors)
— what kind of education
— how many years of practice
— merits (successful treatment of complex cases, diplomas, scientific degrees)
— the ability to make an appointment with a doctor or call home directly from his page
Treatment
— a comprehensive examination / package vaccinations (for university/work/going abroad/hell knows what else)
- home visits
- the opportunity to go to the hospital
- devices
- physical education-massages
Reception
A healthy table containing the scope of treatment, a specific specialist, dd.mm.yy., day weeks and time (free or not free). It should be possible to sign up for a specific time simply by clicking on a specific cell.
Alternatively, you can make it a sub-item of Treatment, but then it will be a little harder to find.
Contact information
All phones, emails, map.
>Any other details?
- phones in a hat, large;
- there is a link "Make an appointment";
- sane search in a conspicuous place;
- a personal account with the ability to independently score a blood type, note potential hereditary diseases and the average life expectancy of a family, drive in recently transferred diseases - is not a document; if a specially trained girl does the same when she comes to an appointment, then the person is a document and the person himself cannot swear anything there. Alternatively, you can separate critical (chronic diseases) and non-critical (average life expectancy) blocks of information in your personal account and, accordingly, give or not give the user the opportunity to edit this matter.
> Design - strictness, asceticism or brightness and many details?
There should be a feeling that the site is fresh and clean (white-blue tones, wet floor). Keyword: sterility, neatness. This is exactly what we want from the hospital above all.
This snow kingdom can be diluted with individual bright elements (for example, you can add illustration icons to the names of treatment methods).
You should not get carried away with “pointing beauty”, it should be neat, clean and understandable.

Answer 7

If you get a mega successful site, replicate!

Answer 8

1. design do not care what. The main thing is not to go to extremes. Strongly ascetic as well as very colorful will not work. It is better to make a light design in cheerful colors. but no matter how ugly. And as said above , do not use American doctors in the pictures
2. Contacts, and a map, and general information is needed
3. For each doctor, make a section where there is - Photo, biography, education, characteristics, direction and how many years he has been engaged (comments are prohibited)
4. a forum or groups where you can discuss those same doctors. Some of the forum/groups are hidden and not available to search engines, some of the sections are available only to the doctor and the creator of the topic
5. Registration of users and the possibility of linking my account to my card in the hospital. I agree even for $10, if after that the information from the card will be promptly duplicated in my account on the site (1-2 days, ideally, no more than a week maximum)
5.1. Minimum general infa - blood type, list of diseases, test results that I passed
5.2. Ideally - a complete copy of the map, when I went to which doctor and what he prescribed for me, x-rays.
6. News of medicine with the possibility of subscription. The main thing that would be useful to me
7. "Personal news", for example, once a year to make a reminder that it's time to do a fluorography. a year has passed, do a re-analysis of vision ... and so on

Answer 9

A lot of ideas have been described, I will try to highlight the main thing - for the site to be useful, you need to understand what annoys people the most in a medical institution and try to solve these problems. Mega portal with electronic queues is not for a small town. But the current schedule of doctors, for example, can be very useful. Learn more about how you can save your patients time on visits.
However, the personal information of patients to post on the site is not sugar. Authorization is a problem. The only thing I can think of is to give out a password during a personal visit, and still this is too critical personal information.
So only information about the schedule and doctors remains (contacts, photo, extension number). Information about the arrangement of offices.
At the extreme, you can add interactivity in the form of questions and answers - of course, at the end of 90% of the answers, you should add about the need for a personal visit to the doctor.
As for the design, IMHO you should choose not a fancy, but a simple and understandable interface in bright colors (preferably a white background). You need to understand that most visitors to honey. institutions in Russia are not active Internet users. The address is preferably simple, without third-level domains. It would also be nice to advertise this address - with business cards at the reception, for example, or in some way on pieces of paper with recipes and directions, on maps (I'm not sure if this is possible, but I like the idea).

Answer 10

Certain procedures imply that the patient must bring with him a set of tools and medicines necessary for this procedure. More recently, I observed a situation where a patient with a leg injury was not accepted for dressing due to the lack of a special blade. Naturally, a person sat in line for an hour, and then barely stomped home, because. none of the doctors told him about the need to take another blade.

Answer 11

If you make the heading "Online consultation with a specialist", then the main thing is to avoid 99.9% of the answers to the question - "You need to be examined by a specialist, make an appointment." It's better not to do this section at all.
Although, probably, this is already for the medical institution itself ...

Answer 12

The most annoying thing is that no one, except for the visitors of the MMU, needs it. Neither the ministry (it has “its own people” who will make a program for dos for a million with a cut), nor the leadership of the MMU.
In our polyclinic (Pushkino, Moscow region) it is still impossible to make an appointment by phone, but there is a little book in which you can write down at least half the city. And you can’t call on the phone - suddenly you sign up and don’t come!
YES! We are finishing the housing and communal services website from the YaNAO. People from the housing and communal services themselves wanted each client to have a personal account where he could generate a receipt and see debts and payments. And in medicine… where the “son of the traffic police” beats up the doctor, and the head physician covers all this… Well, I don’t know…
If you have an agreement directly with the management of MMU, congratulations, I shake your hand and wish you continued success (and reach us with your product!!!).
ps. If you hurt someone's feelings, sorry, boiled ...