The modx revo cart is empty, yo it must contain deleted resources, why?

Question

MODX

Good afternoon
Screenshot
Version 2.7.1 but I think the problems started with version 272
The trash worked but at some point users wrote that they could not delete the crossed out resources. I looked under their account the basket is empty. I logged in as an administrator, but the basket is still empty, although there are crossed out resources, i.e. they should be in the basket (see screenshot) There are no errors in the log.
Updated manually installed version PHP 7.2 Checked the access policies, although they did not change, the administrator has full access.
I do not know what to do. Help what can be?