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roma112121212020-11-15 12:08:29
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roma11212121, 2020-11-15 12:08:29

The instagram tab in facebook ads disappeared, what should I do?

Hello . I've been running ads for 2-3 years now. I go to ads and at the very end of the ad settings, I select an existing post from instagram, yesterday the tab disappeared from ads . Just can only select from facebook . And it's been 24 hours already. 5fb0ef94d5ec8202390494.png
1. The ad account is clean (no problems)
2. I also checked it through another ad account (the same thing)
3. I checked it through VPN too (I thought it might work in another country)
After Facebook, there should be instagram
5fb0efbeddc46594083507.png

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4 answer(s)
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Danny Arty, 2020-11-15
@DanArst

Go to Company Settings and navigate to the Instagram Accounts tab . Does this account exist? If not, then you need to reconnect, just a week ago Facebook changed some rules a little, so you may have to reconnect
5fb0f12da57ed117423281.png

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xmoonlight, 2020-11-15
@xmoonlight

Why did the question about a third-party service get here? Write to support!

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Julie_nn, 2020-11-16
@Julie_nn

The same situation. Tech support has not responded for three calls sent in two days. Tried vpn, other devices, another account with you on the same device, another network of internet connections.

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SH0N, 2020-11-24
@SH0N

It happened recently, exactly a day, maybe they fixed it themselves, or maybe because they unlinked instagram from FB, and then tied it again

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