Step-by-step actions when turning off the Internet in the office?

Question

Computer networks

I immediately apologize for the stupid question, but it will help me in development, I'm trying to study as a system administrator. - Networks. The client called, says the office lost access to the Internet. Describe step by step your very first actions.

Answer 1

Ask to execute in the console:
tracert -d ya.ru
And it will immediately become clear where the problem is.

Answer 2

Reboot the router, check the balance, apply to the provider.

Answer 3

The very first thing is to ask if there is electricity) Believe it or not)