Shipping from USA: Polar Express intermediary. Reviews?

Question

Delivery

Good evening!
I choose an intermediary for the delivery of goods from America.
I stumbled upon Polar Express . Extremely pleasant prices, in contrast to the same very popular shipito.
Perhaps one of the habrausers worked with them? How is the impression?
Who uses which intermediaries? Thank you.

Answer 1

Friend Ship ( https://friend-shipping.com/) I have been using it for 2 years. Extremely pleasant experience. And the most interesting thing is that there is no price list for services, you yourself indicate how much you are willing to pay for services.

Answer 2

So my Kindle came, full tracking is:
Time Location Description
25-Mar-2011 15:32 DEPOT Shipment created
27-Mar-2011 21:20 DEPOT Shipment received at origin depot
27-Mar-2011 21:39 DEPOT Shipment manifested
28 -Mar-2011 09:18 POLAR_NYC International despatch
01-Apr-2011 10:05 Berlin shipment routed to Kaliningrad
05-Apr-2011 07:28 Kaliningrad customs cleared
09-Apr-2011 17:24 KALININGRAD Parcel routed to Moscow
14-Apr -2011 03:20 Moscow parcel arrived Moscow with SPSR£
18-Apr-2011 11:01 DEPOT Shipment delivered
20-Apr-2011 07:56 DEPOT Shipment uplifted
Delivery to Volgograd cost $28. The parcel came without damage, however, in the invoice of the SPSR (they are transported across Russia) there were “women's jeans” :)

Answer 3

Is sizzling expensive?

Answer 4

I ordered a Kindle from Amazon through them. The parcel arrived at their warehouse on March 22, now, judging by the tracking, it is in the stage:
28-Mar-2011 09:18 POLAR_NYC International despatch
I hope that in a couple of weeks it will reach its native Volgograd.

Answer 5

I ordered a projector to Moscow. The impressions are pleasant, the employee answered questions during the day, at night and sometimes even in transliteration :)
Problems were quickly reported “Timur, You got the volumetric weight of the parcel - 9 pounds, if sent via Fedex, transit - 5 days, then they take into account this weight - $ 80.82 . and if sent via EMC - transit 7-10 days, then they will only take into account the physical weight - 6 pounds, in this case the shipping cost will be - $63.10. Let us know through whom to send the parcel „
then
Fedex ne mozhet dostavit', govoryat address incorrect
Pozvonite im — utochnite dlya nix address dostavki
nomer vashei posulki 796533233***
Well, I didn’t feel like calling myself, but noted that the Express employee then he clarified whether everything ended well.
I just made another order through them, I can unsubscribe here after the results.
They also have accounts for answering questions - friendfeed.com/polexp? www.facebook.com/polexp and LJ somewhere else)

Answer 6

I have been bringing everything through Polar Express for two years now . I buy a lot of goods from Amazon - and for all the time there was not a single puncture at the polar.

Answer 7

In principle, I tried all the intermediaries, and now I am making out 2 parcels to Polex, which I liked and did not like with them.
Pros +
1. Inexpensive shipping cost.
2.High-quality packaging of the parcel.
3. Quick registration of parcels received at the warehouse.
Cons -
1. The interface of the site, the inconvenience of working with it.
2. The imposition of additional services and the confusion of information on them.
3. There is no parcel history on the site as such.
According to the site interface, there is no personal account as such, in principle, there is only a delivery address to Russia and account data, there is no history of parcels, for example, I want to see what goods my former parcel consisted of, what was the cost and on the basis of what services this cost turned out - this is not!
For additional services - my parcel, for example, consists of 10 items, in the additional services, the item "Registration of a purchase in the client's account" says the following
"Our employees enter parcels into your Personal Account on the site, in the section In the Warehouse, in the case when the seller did not provide the tracking number of the parcel, or the Customer did not enter the parcel into our system BEFORE it arrived at the warehouse. Parcels are registered manually only if there is a
P.O.
In fact, they took $ 20 for an additional service (there are no objections, I didn’t register the parcels myself, the site did it) the cost of which includes photographing the departure, but they still charge an additional $ 10 for photographing the departure, i.e. They charge twice for one service.
Bottom line: Parcels are collected and sent quickly, packed with high quality, inexpensive delivery, but spoils the impression of the company, a crooked website and incorrect charging for services.

Answer 8

An interesting topic about intermediaries, I didn’t know what they were discussing here))) I like Shipmatica - I haven’t heard anyone swear at them yet, but I myself managed to send through all sorts of interesting bourgeois things a couple of times.

Answer 9

The topic is quite good and the question raised is correct. Why not share your experience and discuss intermediaries. For example, I often order from America and use the Mainbox service. They work well together and the prices are moderate. Delivery is fast, the calculator is on the site, everything is transparent. The fastest package arrived in 7 days, and the long one in 14. In extreme cases, there is technical support that resolves if something goes wrong. I don't know about others, but it's interesting to know.

Answer 10

I join the question, I am also very interested in this topic.

Answer 11

www.buyusa.ru is a project of Oleg Nayandin (Eleview International Inc.). I have known him online for 11 years, he never let me down, although there were a few delays a couple of times. I bought my first laptop through him in 2003. Recently, I buy electronic goods through him.

Answer 12

The guys are doing fine. There are minor flaws - tracking statuses are not always updated in a timely manner. Sometimes they don't answer for days. Small business, almost family business. But there is a huge plus - the lowest cost of delivery to Russia due to the opening of its sorting point in Kaliningrad. From Kaliningrad they send SPSR, a normal option. They pack qualitatively, carry out various assignments, such as accumulating a parcel.
The main competitor of shopfans.ru/ has
also been growing since the end of last year, but has already turned into a serious business. Prices are higher there, there will be no messing around with small requests. Both resources are Russian-language, so goodbye is definitely hiss!

Answer 13

Good job, the first time I bought through an intermediary, I bought a laptop. I was very pleased with the attitude towards the client, and the promptness of solving the issues that arose, perhaps this is a temporary phenomenon due to not so high popularity.
By parcel, everything would have come as it should, if I myself had not wanted to receive the parcel earlier. If anyone is interested, here is a little description of what's what

Answer 14

Since 2012, I have sent 4 parcels through PE, now the fifth one is being assembled.
Quality of service, packaging, consolidation, delivery time - everything suits, I am satisfied with it, I am slowly transferring the delivery of Ebay goods to this scheme as the best
. I recommended Polar Express to my friends for the delivery of goods from Amazon - people sat down and ordered with pleasure.
There are, of course, flaws, tracking is not always relevant, transfer to the SPSR is delayed, but 2.5 weeks from the USA to the Southern Federal District is the average delivery time, PR and EMS are obviously better

Answer 15

And the most HUGE plus of the Polar Express is its own logistics system and customs clearance with its own resources (i.e. no one will get into your package with malicious intent)

Answer 16

Good intermediary. The only thing is that you need to be seasoned with Chinese parcels, don’t worry about a couple of days back and forth and don’t poke at the track every 3 hours.
There is a big topic on ixbt where representatives of PE appear

Answer 17

I used it for 3 years. But recently I began to notice that the office is becoming impudent. They began to include various services in the bill without asking. A trifle - 1-2 dollars - but unpleasant.
Return shipping in case of any problems suddenly became paid (without warning), although all parcels are insured against any unforeseen circumstances. Ran into this and lost over $400.
So be careful, the office is getting bigger, each client is no longer so important, the VOLUME is important!
Discuss everything to the smallest detail, any problems will not be solved in your favor.

Answer 18

Terrible office! I absolutely do not recommend. Until recently, everything was really good: parcels went quickly, the support service responded promptly to all sorts of minor problems, in general, complete happiness. But when sending the last package, the package was lost. And then the shit service of this shit company opened up in full glory.
1. For more than a month they told me fairy tales that the package was about to arrive, instead of immediately saying that they had ***ed the package. This despite the fact that they promise delivery times <10 days.
2. The support service, as if on command, began to respond very reluctantly.
3. As a result, after I killed a lot of time for calls and correspondence with them and the SPSR, which delivers parcels already in Moscow, they nevertheless admitted that they had lost the parcel. Of course, no one apologized. Indeed, why.
4. The insurance, which I hope they will pay, does not even cover all costs (they only reimburse the cost of the goods, and shipping to their warehouse also sometimes costs money)
In general, the conclusion is this. As long as everything goes well, everything is fine. Well, this is the case with any company, you don’t need a lot of mind here. As soon as some problems begin, including through their fault, you will not get any help from them.

Answer 19

I personally switched to Viabox a long time ago,
it is much cheaper and more convenient
, the service is excellent!
Forever free account, no hidden fees,
even bitcoins are accepted..
use

Answer 20

The mainbox has some kind of special tariff for large sizes, that is, there all this volume is not taken into account, but only weight. The functionality is also, by the way, simple and understandable, even when I ordered through an intermediary for the first time in my life, I understood everything. And I have never tried to use Dnipro, so I can’t say who is better and who is worse)

Answer 21

I like mainbox more than other services. I order delivery of bulky goods from them. Profitable. And fast. I often ask for a photo of the product, otherwise you never know what. So far, everything comes in excellent, I would even say perfect condition. Therefore, I advise.

Answer 22

Didn’t understand that the polar explorers were quiet? What's on them? About mainbox and really speak well. It's not a sin to try. And what are trusted intermediaries? But that it is direct on the experience checked up? don't push it guys!

Answer 23

Polar Express closed a warehouse in Germany without processing and sending incoming parcels. As a result, I have a package for 5 months there, with a once new phone model.
In the US, the service has degraded, the processing time for parcels has increased by 2-3 times
. From communication with them, the impression was created of a sharashka with a staff of one and a half people. Yes, even with emigrants

Answer 24

1. They process orders very slowly: while the package is in their warehouse unprocessed and without the ability to pay, it will take 2-3 business days until they issue an invoice, it will take 2 days until they send the package after payment of the invoice (my type of delivery they have is PE - Standard) time will also pass. If you do not take into account their slow-packed way of working, there is a great risk of getting stuck only on paying for sending a package for a week.
2. Terrible technical support service: first they say one thing, then another, the bill is put up for the third. They do not communicate politely, as if they are doing a favor (specialist Victoria).
In part, it’s my own fault that, out of ignorance, I ordered perfume from Amazon. They were separated from the general package in Polar Express and not sent to Russia. You can’t return it to Amazon, you need to get rid of the parcel from the warehouse, and I decided to sell it on eBay. Before putting the item up for auction, I wrote to Polar Express support, describing my situation. They made me happy there, writing that they would send the parcel to the USA at their own expense. I happily sold the perfume on ebay for 17 bucks (I paid 23 bucks for it on amazon, sold it on ebay for 17 bucks, 3 of which was taken from me by paypal and ebay as a commission). When I wrote to the support service that here is the address - send, I received an answer that the delivery would be $ 8.50 + $ 1 for their services + commission (it is not clear whether it is from the cost of the parcel or delivery) 3.5%. I deposited $10 on their payment system (more on that below) and started waiting for the bill to be issued. Billed for $12.
3. Stupid payment system: first you have to replenish the balance on their card in your personal account, and only from it you can pay for parcels. That is, it will not work to pay for the parcel directly with a bank card, for the required amount. I deposited $10 into my account and ended up being billed for $12. And the sweetest thing is that they don't accept deposits under $5. And this balance cannot be transferred - in the support service they answered me that yes, we can return these 3 dollars to you, but you will have to pay a bank commission of 10 dollars.
Bottom line: I received the main package, which was sent without perfume, 2 weeks after payment. Parcel with perfume in the US was sent the next day after payment. In general, my process of wasting nerves on this company stretched for a month. Suitable for people who do not have problems. I personally do not recommend.

Answer 25

If it's still relevant, you can look at Viabox, a good intermediary. They ship fast and the prices are good, they don't have any shipping fees, only shipping as they are in a tax free state. The site has a calculator, you can calculate the order, compare. They have a large enough list of services (repackaging, combining, etc.) and all without an additional fee, at first I was looking for a catch, but I didn’t find it)

Answer 26

It is better to choose a new intermediary, sending goods for small amounts the first couple of times.
Polar Express has gone bad for a long time, greatly delaying the processing and sending of parcels.
The last straw for me was this support response to a request for documents to search for a parcel:
Help (Polar Express)
For the use of profanity in any context, the account is blocked.
Your account has been blocked. As soon as you calm down and learn how to communicate calmly and professionally with support agents, you can contact us again, and we will be happy to help in solving this problem.

Answer 27

Never, hear never think of using this company. I ordered about 10 parcels from ebay, they all came to the warehouse of this wonderful office. It took only two weeks to process them from the moment they arrived in the warehouse to the time they were shipped out, given that I constantly kicked them through the helpdesk.
But the coolest thing is that they screwed up one of my parcels! It's pretty sweet to lose something that doesn't belong to them. And now I have to wait another 30 days for them to look for my package or return the money for it (but given how Polar treats its obligations, I have a little doubt if I will really get my money back). They also refuse to withdraw funds from the account on the site.
You can’t think of a worse intermediary, run, fools!

Answer 28

DO NOT USE! Deteriorated!
I used this office for a long time. The last year, something has become very difficult for them! I was hoping for a chance! The last time the parcel was prepared for dispatch was 27 days !!!!!!!! Payment is now exposed without any decryption!
I will look for other intermediaries !!!!

Answer 29

For a long time I could not decide between 3 intermediaries, but in the end the choice fell on Shopfans. Everything is fine, delivered almost on time. The difference per day is not so critical, especially since their prices are among the most reasonable. Everything is packaged to the highest standard. Everyone is happy.

Answer 30

I do not recommend at all! I used to use this intermediary quite often. After a break of 2 years, it was necessary to send a laptop from the states to Kazakhstan. How much have I been through. Firstly, they could not find my parcel for a long time, although it was delivered on the track. Support replied that it was delivered to the wrong address, since judging by the track, ANNDY signed for it, and Viktor Osipov accepts parcels from them. I already opened a dispute on ebay about not receiving an order. As a result, after a couple of hours, I accidentally went into my personal account and saw that the package was still delivered. Mystic, even the mail did not come. Then I filled everything out as usual and I receive notifications that they do not send parcels with batteries to Kazakhstan. There is NOTHING about this on the website! To the question "What should I do?" support mockingly replied that they could not agree with YOUR government. No attempt was made to solve this problem. Although other intermediaries send a parcel that shipito without any problems. I then wrote to them. As a result, I sent it to my brother in Russia so that he would send it to me here.
I do not advise anyone to use this service, the support is disgusting, there is a big risk of losing your orders, there is no website - to change the delivery address you need to write to support, they process parcels for a VERY long time. Take care of your nerves!

Answer 31

This “company” is the clearest example of how you can be left without a parcel and without money at the same time, which actually happened to me. I ordered a T-shirt with delivery in the USA to their warehouse address, provided all the data and paid for the delivery in a timely manner, but instead of delivery I received a message: Good afternoon,
Your package (ID - 2010989) has the following notification:
“Comments of the customs broker: “PE683940542US Musicians, the passport in the database is invalid” Sending by the selected delivery method is not possible. Please contact the support service on the site - the black SUPPORT button in the lower right corner of the site. There was no response to my request to return at least the money for the canceled delivery, then I tried to dispute the transaction using PayPal and immediately within 10 minutes my account was blocked even with a residual balance on the internal account. All my money (990 rubles) as well as my T-shirt were stolen in such a fraudulent way. Be carefull!