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abbaerro2012-02-06 00:43:11
SIP
abbaerro, 2012-02-06 00:43:11

Recording conversations?

There was a need to make an audio recording of conversations between an employee and a client.
What are the options for implementing this functionality?
It is desirable that the microphone device work over IP (for ease of implementation in the existing infrastructure).
As the idea was to use Asterisk and connect a sip microphone (or something like that), but I did not find suitable devices.
Maybe there are other options?

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5 answer(s)
G
GrassNetworks, 2012-02-06
@GrassNetworks

My friend, yes, this is a feature of the call center ))

V
Vitali Borovik, 2012-02-06
@WAYS

How are the negotiations going?
The matter is that negotiations usually pass in different places (at the developer, the customer).
PS: The easiest way is to use a digital voice recorder.

A
Alexander, 2012-02-06
Yankovskiy @Suncheez

Here it is necessary to take audio-video surveillance systems and use them. There is a camera above the table, a microphone in the table. Single server for recording everything.
Look at the systems for casinos - they work the same way.

A
allarm, 2012-02-06
@allarm

Write to [email protected] - my friend volunteered to suggest.
All this can be done using normal linksys sip phones.

G
GrassNetworks, 2012-02-06
@GrassNetworks

There is a solution:
They also made such a solution, though there was also a video recording. They took cameras "long, or some inexpensive" with a microphone. The regular microphone was “sawed out”, and instead of it they put a microphone, which was called “whisper”, if I’m not mistaken, a capsule one (there are several of them in the line, they differ in chuy), they are like half a pencil in size, only thinner and there is one feature - you need to file power, as there is a small amplifier on the field workers. (Unfortunately, I don’t remember if it was phantom power or separate).
As a result, you can write only sound without video (if you want), the sensitivity of the microphone is so high that one is enough for a small room, and inexpensive cameras will be your web servers, you can write such a signal with any suitable program, of which there are a million.

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