Recommend a complete solution provider for hotels

Question

SIP

The boss suddenly bought a hotel. A normal hotel of the average European level is planned. Those. key cards, access control, free/paid wi-fi, free/paid TV, minibars, telephony control, etc. I have never dealt with such matters, if there are links / recommendations / reviews on solution providers I will be grateful.

Answer 1

The virtual monopoly in this area is Micros with its products Fidelio and Opera. As far as I understand, hrs.ru is the integrator in EMEA. I wouldn't call hrs' work good. But when choosing another PMS, in theory, many questions will arise with the integration of everything and everyone. And these products have a FIAS interface protocol, through which other systems can interact with them. Further, all systems are selected necessarily with the support of this interface. For example ATS. The old Panasonics worked through dialaudit and the homisco module. Modern Siemens, Alcatel and others have this interface in themselves or outside. fee but from the vendor. The PBX allows you to both charge charges for calls to the fidelio, and with the help of service codes, change the status of the number by maids (clean, dirty, to be checked). TV systems are also a whole bunch. I have only worked with Otrum.

Answer 2

wi-fi free/paid, TV free/paid, telephony control,

and IP video surveillance
is a general recommendation - tie everything on one LAN, cheaper, easier to operate, etc. (IP telephony)

Answer 3

I think you won’t get links in comments, since this is direct advertising, which is undesirable on Habré.

Answer 4

There is experience) And he says that in Russia it is better not to install everything from one vendor at once, because. for example, his ACS is well developed, but the video surveillance system is bad, and the OP is at an average level, etc.
The integration of all these systems with each other is a matter of “one relay”, so to speak.
The rest is mainly focused on the price of the issue ...

Answer 5

I recently went for an interview at this office. They take the matter seriously, though I don’t know how they are doing in Russia.

Answer 6

Flies separately, cutlets separately.
Billing/CRM is one thing. Telephony / ACS is another.
Television is also a separate issue.
I think you should break it down and ask a more specific question.

Answer 7

There is no single system, for a selection of individual components, design and other commissioning, contact any integrator - this is their bread and butter.