Question for those who have an online store. How do you organize the delivery of goods?

Question

Delivery

Good day colleagues! I will torment a little with questions those who have their own ecommerce project.
How do you currently organize the process of delivery of goods?
Do you use the services of fulfillment centers, and if you do, tell us what problems arise in your work?

Answer 1

oborot.ru
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Answer 2

The most optimal combination today is a combination of our own delivery service and logistics services (several for safety net).

Answer 3

Let's share the experience of e-commerce projects we work with. The main thing is understanding that you need to proceed from your tasks: for example, if the volumes are small and the average check is high, you can limit yourself to working with a single contractor with an excellent reputation in the market, but in the case of low-margin goods that are sold in huge quantities and the delivery time is very important (otherwise they won’t buy it out) - you can’t close everything on one contractor, moreover, you need to carefully monitor the timing, cost, returns.
- easiest to control
- low burden on managers and IT
- geography is limited by the capabilities of a single partner
- high risks: if something goes wrong, the business stops
- wide geography
- different delivery methods (courier, pickup point, parcel lockers)
- low burden on managers and IT
- easy to control
- there is a choice the best price offer, taking into account specific delivery parameters
- risks are not distributed: everything is closed to one legal entity
- longer transfer of funds
- an additional link in the processes
- lack of control of direct executors
- risks are distributed ( load , and from a financial point of view)
- wide geography
- different delivery methods (courier, pickup point, parcel lockers)
- it is possible to choose the best price offer, taking into account specific delivery parameters contractor, but several at once) - IT costs are growing (initial integration, subsequent support) Our customers are those who have chosen a comprehensive solution. The use of the Delivia IT integrator in this case allows, while retaining the advantages - work under direct contracts with delivery services and the complexity of the solution, to negate the disadvantages: the entire IT load falls on the service + there is a delivery control tool and uniform statuses and logic.
But, of course, first of all, you need to look at what is rational for each specific case.