Question about onlinepbx?

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Evgeny Kuznetsov2013-09-04 08:26:48

Telephony

Evgeny Kuznetsov, 2013-09-04 08:26:48

We are developing a call center, and the question is, is it possible to determine which number the call was received through the standard API api.onlinepbx.ru/ ?
The fact is that in the group of companies for which we are doing this service, there are about 5 numbers, and it is necessary for the operator to see which number the call came from, and introduce himself as the right company accordingly.
And since I dealt with telephony only within the framework of a cell phone, I can’t immediately understand on what basis to determine which number the call was received.

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2 answer(s)

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la0, 2013-09-04
@la0

I call to the topic slava_ch
I'm sure that now a little more details are formed here.

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slava_ch, 2013-09-04
@slava_ch

Now, within the framework of the WS API, there is no necessary parameter in the "channel_create" event, they have been forgotten about.
We will add two parameters soon: caller_id_name (caller's name) and trunk (trunk number), trunks can be determined from them.