Online consultant on your server

Question

Chats

Good afternoon, there is a service in which you want to introduce an online consultant. That is, so that the user can ask their questions directly from the browser.
There is a team of managers (so far 2 in total). Messages should be sent to one of the managers and further conversation should go only with this manager.
It is desirable that if this user gets to another manager after some time, this manager can get acquainted with the history.
And it would be absolutely wonderful if messages came to jabber/icq/etc.
Well, the most important requirement is that all this miracle work on our server , because paranoia .
I would like to put the whole thing with minimal gestures.
Thanks in advance.
UPD
Current Candidates:

• www.helpcenterlive.com/
• www.craftsysyntax.com/index.php
• mibew.org/ru/ (While it is preferred, look at the code)

UPD2
Stopped at mibew.org/ru/ . Thank you all very much.

Answer 1

mibew.org/ru/ look again, but I'm not sure about viewing the stories of other people's conversations by the manager.

Answer 2

www.craftysyntax.com/index.php fits the description

Answer 3

multul , does the local tigor

Answer 4

I saw on a couple of sites such a thing that worked on www.google.com/talk/
Something similar googled demo.java2script.org/gtalk/

Answer 5

webim.ru/www.liveperson.com/
_

Answer 6

www.olark.com/

Answer 7

there is a free siteheart.com

Answer 8

For my part, I can offer an online consultant Onlinesaler. The only thing is that it is paid, but you can agree with the developers to install it on your servers.

Answer 9

consultsystems.ru this stuff is mainly based on jabber, it should work

Answer 10

Please, SPEXE ,
the only online consultant service for the site that stores the dialogues in encrypted form, your operators will be able to consult through the usual QIP, Pidgin, Adium and other instant messengers with Jabber support.

Answer 11

Here is another online consultant who works on the server consultant-web.ru

Answer 12

RedHelper redhelper.ru I will
list the main advantages (see the rest of the functionality on their site), then think for yourself.
1. Saving correspondence during repeated visits and dialogue for the day
2. Active sales (automatic invitation, with flexible settings, can be disabled if not needed)
3. Full history of dialogues
4. Ability to set the first message of the operator (standard inscriptions cause only despondency, perhaps )
5.Evaluation of the operator (directly assessing the quality of the work of the operator himself is a useful feature to see the real statistics of the operator's work)
6.Holding messages (with flexible settings, can be disabled if not needed)
7.The system for collecting contacts in the absence of a response
8. Consultation code widget
9. Multiple visitor consultation at the same time
10. Message notifications and main statuses (online, offline)
11. Co-browser (observe the visitor and highlight elements, up to redirecting through pages with the permission of the client)
12. Transferability chat to another operator
13. Second line
14. Spell checking
15. Quick replies (response templates)
16. File transfer
17. Visitor comments
18. Real-time performance statistics

Answer 13

I use Venyoo . It also works on the machine, collects the applications itself and even calls back the clients itself, VERY convenient.

Answer 14

If you are doing marketing, and not just a window to chat with a client, then I would advise you to look - Carrot quest
I set it up myself for 90% of clients. That for which offices take hundreds of thousands of rubles, you can drink it yourself.